Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services offered by Turner Automation Solutions, LLC, doing business as Turner Results ("Turner Results," "we," "us," or "our"), including our website at turnerresults.com and any automation, messaging, or software services we provide (collectively, the "Services"). By signing up for a trial, subscribing to, or otherwise using the Services, you ("Customer," "you," or "your") agree to be bound by these Terms.

1.What We Provide

Turner Results builds and manages automated communication workflows for local service businesses — including, but not limited to, missed-call text-back, automated review requests, lead capture and follow-up, and related messaging automation, delivered through third-party platforms we configure on your behalf. We do not guarantee any specific increase in leads, jobs booked, reviews received, or revenue. Results depend on factors outside our control, including your business's responsiveness, call volume, and market conditions.

2.Trial Period & Subscription

New customers receive a 14-day free trial. Unless you cancel before the trial ends, your account will automatically convert to a paid monthly subscription at the then-current rate ($200/month as of this writing) and be billed to the payment method on file.

• Subscriptions are billed monthly in advance and renew automatically until canceled.
• There is no long-term contract — you may cancel at any time, effective at the end of your current billing period.
• Fees already paid are non-refundable, including partial months.
• We may change pricing with at least 30 days' notice to the email or phone number on file. Continued use after a price change constitutes acceptance of the new price.

3.Text Messaging & Consent (A2P)

The Services involve sending SMS/text messages to your customers on your behalf, using messaging you approve. By using the Services, you represent that:

• You have the legal right to send automated text messages to the phone numbers your workflows contact, and that recipients have provided appropriate consent under applicable law (including the Telephone Consumer Protection Act).
• Message frequency will vary based on your business's call and job volume. Standard message and data rates may apply to recipients.
• Recipients can reply STOP to opt out of messages at any time, and HELP for support — these keywords are built into every workflow we configure.
• You are responsible for the accuracy of any business information, pricing, or promises contained in the message templates you approve.

You agree to indemnify Turner Results against any claims, fines, or penalties arising from your failure to obtain proper consent from your own customers or from message content you supplied or approved.

4.Your Responsibilities

• Provide accurate business information, phone numbers, and messaging preferences during setup.
• Respond to customer replies that require human follow-up — automation handles the first response, not every conversation.
• Maintain an active, funded account with the underlying messaging/CRM platform where required.
• Use the Services only for lawful business purposes.

5.Third-Party Platforms

Some Services rely on third-party platforms — including messaging, payment, and telecom carrier platforms — that we do not own or control. We are not responsible for outages, policy changes, or account restrictions imposed by those platforms, including carrier-level A2P 10DLC registration delays, though we will make reasonable efforts to help resolve them.

6.Intellectual Property

Workflow templates, automation logic, and system configurations built by Turner Results remain our intellectual property. You retain ownership of your own business data, customer information, and any content you provide to us. Upon cancellation, we will provide reasonable assistance exporting your customer data upon written request within 30 days of cancellation.

7.Limitation of Liability

To the fullest extent permitted by law, Turner Automation Solutions, LLC and its owners, employees, and agents will not be liable for indirect, incidental, special, or consequential damages, including lost profits or lost business opportunities, arising from your use of the Services. Our total liability for any claim relating to the Services is limited to the amount you paid us in the three (3) months preceding the claim.

8.Termination

You may cancel your subscription at any time by notifying us by phone or email. We may suspend or terminate your access to the Services if you violate these Terms, misuse the messaging platform in a way that risks our carrier standing (such as sending unsolicited or non-compliant messages), or fail to pay fees when due.

9.Changes to These Terms

We may update these Terms from time to time. We'll post the updated version here with a new "Last updated" date. Continued use of the Services after changes take effect means you accept the updated Terms.

10.Governing Law

These Terms are governed by the laws of the State of Arkansas, without regard to its conflict-of-law rules. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Faulkner County, Arkansas.